Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Greece had requested a withdrawal prior owo submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time owo process and suggested waiting for at least 14 days before submitting a complaint. Unfortunately, due owo the player’s lack of response owo the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using premia money. She stated that her withdrawal request was canceled after she had been repeatedly asked to provide personal data and photos.
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- As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure.
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However, the player did not respond to our messages, leading us owo reject the complaint. The player from Sweden had attempted owo deposit trzydzieści euros into her przez internet casino account, but the funds never appeared. Despite having reached out to customer service and provided pula statements, the issue remained unresolved after three weeks. We had advised the player to contact her payment provider for an investigation, as the casino could not resolve this issue. However, the player did not respond owo our messages and questions, leading us owo conclude the complaint process without resolution.
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However, the player did not respond owo our messages and questions. Consequently, the complaint was rejected due owo lack of information. The player from Greece faced repeated issues with withdrawing money from the casino due owo constant requests for verification documents.
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